Author: Dr Gary Clifford Townsend
Purpose: To measure the ability to monitor one’s own and
others’ feelings and emotions and to discriminate among them.
Ages: 18 and older
Reading level: Grade 11 (NQF level 2)
Administration: Self-report
Administration Time: 20-30 minutes (93 items)
Qualification Level: Level B
Formats: Online (administration and scoring)
The Townsend Emotional Intelligence Inventory (TEQ-i®) is developed to measure Emotional Intelligence and has application for both personal development as well as effective workplace functioning. Emotional Intelligence is a form of intelligence that involves the ability to monitor your own and others’ feelings and emotions, to discriminate among them, and to use this information to guide your thinking and action.
The TEQ-i® measures a range of emotional intelligence facets and provides a detailed perspective of your emotional competence levels. Because abilities such as being able to handle frustration, controlling emotions, and getting along with other people (emotional competence) matters much more than IQ and technical skills combined, the Townsend Emotional Intelligence Inventory identifies your emotional competence gaps and provide targeted development direction for optimal functioning in the workplace and society.
The questionnaire was developed by Dr Gary C. Townsend of Skillworx Africa (Pty) Ltd – and is based on the Consortium for Research on Emotional Intelligence in Organisations Emotional Intelligence Framework.
Emotional intelligence provides people with the ability to monitor their own and others’ feelings and emotions, to discriminate among them, and to use this information to guide their thoughts and actions. Being able to measure existing emotional intelligence provides the foundation for understanding and subsequent development of emotional competencies such as the ability to manage relationships, navigate social networks, influence and inspire others. While every individual possesses different levels of emotional intelligence, awareness of what their current strengths and developmental opportunities are is fundamental for individuals to become effective leaders. In today’s workplace, emotional intelligence has become a highly important factor for success, influencing productivity, efficiency and team collaboration.
The comprehensive information gathered from this process provides individuals, employers, and teams a useful starting point for personal development, team performance, and hiring discussions.
Participants undertaking the 93-item TEQ-i® assessment receive a detailed report categorised under the overarching Personal and Social competence factors, five dimensions, and their related facets (25 in total) as follows:
PERSONAL COMPETENCE
SELF-AWARENESS: Emotional awareness, Accurate self-assessment, Self-confidence
SELF-REGULATION: Self-control, Trustworthiness, Conscientiousness, Adaptability, Innovativeness
SELF-MOTIVATION: Achievement drive, Commitment, Initiative, Optimism
SOCIAL COMPETENCE
SOCIAL SKILLS: Influence-wielding, Communication, Leadership, Change catalyst, Conflict management, Building bonds, Collaboration, Team capabilities
SOCIAL AWARENESS: Empathy, Service orientation, Developing others, Leveraging diversity, Political awareness
The insights gained from the TEQ-i® assessment will provide an objective opportunity to understand how specific behavioural traits combine to manage relationships, navigate social networks, influence and inspire others. This will help highlight the individual’s uniqueness as well as provide a solid platform for understanding the implications of dealing with others in the workplace and broader society.
While emotional intelligence is a weak predictor of job performance, it forms the foundation for competencies that are. Everyone has a measure of emotional intelligence but it is important to understand that it is the level of emotional competence (regarding personal and social skills) that will lead to superior performance in the world of work. The TEQ-i® enables us to bridge the gap between our personal levels of emotional intelligence and how to develop those emotional competencies that are weak.
Organisations benefit considerably when its employees and leaders display high levels of optimism, composure, stress management, as well as adequate levels of empathy.
The TEQ-i® will provide an in-depth understanding of what the individual’s emotional intelligence levels are and how they impact the overall organisation’s levels of optimism or pessimism.
In addition, it will provide a clear perspective of the individual’s ability to manage feelings and handle stress since emotional intelligence has as much to do with knowing when and how to express emotion as it does with controlling it. So, understanding how the existing talent pool or potential employee’s emotional competencies fare in this regard will provide considerable future management and cost-saving.
Lastly, because a certain level of emotional intelligence is necessary to learn the commensurate emotional competencies, the TEQ-i® provides the platform to assess the specific Factors, Dimensions, and Facets of the individual’s emotional intelligence and then provide targeted and comprehensive guidance on how to develop specific competencies. This is done by leveraging their emotional intelligence strengths.
TEQ-i® Profile Report
TEQ-i® Development Report
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Townsend Personality Questionnaire (TPQ)